Terms and Conditions


Terms and Conditions and Agreement: Country Club Gym Membership

On signing up to the membership scheme you may be asked to complete a participant readiness questionnaire which is designed to help you. please disclose any condition which you or any other medical practitioner may consider might effect your ability to use our facilities safely and correctly.

By signing this agreement you warrant, declare and acknowledge that:

  1. The information given by you in entering this agreement is correct and will be relied upon by us.
  2. To the best of your knowledge and belief you are in good health and not knowingly incapable of engaging in either active or passive exercise and that such exercise would not be detrimental to your health, safety, comfort, well being or physical condition. Further, that you will advise us immediately should your circumstances change.
  3. You should read this agreement, including the terms and conditions, before signing it.
  4. Irrespective of attendance or change in personal circumstances, this agreement cannot be cancelled.
  5. This agreement will become binding upon both parties once a signed membership agreement is completed by you.
  6. If you wish to cancel a 1 month rolling membership, you must give us 30 days written notice.

Principle Terms

  1. This agreement commences when you receive your premises access key.
  2. Your membership starts on the Membership Start Date
  3. You will be entitled to all the rights and privileges exercisable for the type of membership chosen.
  4. You cannot transfer this agreement to anyone else.

Fees and Charges

  1. The joining fee/initial payment is due from you to us, in payable immediately and is not refundable in any circumstances.
  2. The Subscription Payment Amount is due from you to us. You are obligated to make the Minimum Number of Subscription Payments stated with the first one being paid on the 1st Subscription Payment Date and then every month thereafter. For the avoidance of doubt, you are obligated to make every Subscription Payment regardless of non attendance, whatever the reason for non attendance may be.
  3. If you fail to pay any monies due under his agreement or if any Subscription is returned unpaid or any cheque is returned unpaid or if any form of payment is not honoured for whatever reason, you shall pay us on demand an administration fee of £25.
  4. You agree to advise us immediately of any change to the Members Details provided.
  5. If you fail to pay any amount due under this agreement for a period of more than thirty days, then we may pass the debt to a third Party company for collection. The reasonable costs incurred in employing the third party company will be borne to you including costs on tracing y0u should you have changed your address without telling us.

Renewal

  1. In order to extend your membership after completing the Minimum Number of Subscription Payments, we will automatically continue collecting the Subscription payment amount every month. Your membership will be extended by one month each payment. Each payment made is not refundable under any circumstances. This renewal Subscription Payment Amount may only be amended if we advise you in writing giving 14 days notice. Please note – if your membership included the benefit of a Free period then we will stop making collections during that Free period and recommence making collections on the renewal date.

General terms

  1. You agree to comply with the Country Club Rules which are displayed in the Country Club and relate to opening hours, use of facilities and your conduct. We may take reasonable changes to these Rules at any time provided we give you advance notice of the change.
  2. If we take no action or let you off any breach of this agreement or give you extra time to pay or comply, it will not stop us enforcing the terms of this agreement strictly at a future date.
  3. We may assign the benefit of this agreement and our rights there under to a third party on notice to you. your rights under this agreement will not be prejudiced.
  4. This agreement is governed by English Law.
  5. We may terminate this agreement with immediate effect on notice to you if you are in breach of the Country Club Rules. In this event you will not be liable to pay any further Direct Debit payments, provided such breech is not deemed by us to have occurred primarily in order to qualify you for a refund.
  6. There may be occasions where we have to close all, or part of, the gym of which you are a member. We will do our best to let you know of such closures in advance of them taking place, unless the problem is urgent or an emergency. We will use all commercially reasonable endeavours to ensure that such closures are outside of peak visiting hours and are kept to a minimum, in both duration and frequency. You will not be entitled to a refund of part of, or all of, your membership fees in such circumstances.

Important – use of your information

This information held about you by Credit Reference Agencies may be linked to records relating to any person with whom you are linked financially. Read the “Use of Associated Records” before you sign.

We may instruct a third party company to search your records at Credit Reference Agencies who will add a “Footprint” of those search to their record about you. this “Footprint” will not be seen by other organisations that makes searches. This and other information about you and those with whom you are linked financially may be used to make decisions about credit related services such as insurance for you and members of your household, trace debtors and recover debt.

Please telephone us on 01964 632045 if you want to have details of those Credit Reference Agencies from whom we obtain information about you. You have a legal right to these details. You have a right to receive a copy of the information we hold about you if you apply to us in writing.

Use of Associated Records

We may search records at Credit Reference Agencies which may be linked to records relating to your spouse/partner or other persons with whom you are linked financially and other members of your household. For the purposes of this agreement, you may be treated as financially linked and you will be assessed with reference to “associated” records.

General Data Protection Regulation

Our Privacy Policy governs the use and storage of your data. You can see our current Privacy Policy at https://www.patrington-haven.co.uk/privacy-cookies this Privacy Policy is subject to change but will be available in this location.

From time to time, we may also use your information to contact you for market research purposes. We may need to pass your information to trusted suppliers, manufacturers and businesses in connection with the products and services offered by the Leisure Park. This does not include selling or passing on your data to unrelated parties.

In the event that you wish to complain about how we have handled your personal data, please contact the Data Protection Officer at admin@phlp.co.uk or in writing at Patrington Haven Leisure Park Limited, Patrington, Hull, East Yorkshire, HU12 0PT.

You can contact the ICO (Information Commission Office, https://ico.org.uk/) and file a complaint with them.

Terms & Conditions for the Country Club Gift Card

IMPORTANT – PLEASE READ

The following terms and conditions apply to your purchase, use and ownership of a Country Club Gift Card. Your purchase and/or use of a Country Club Gift Card signifies your acceptance of these terms and conditions.

You must therefore read these terms and conditions carefully. If you wish to print a copy, please do so. We may change these terms and conditions from time to time.

If there is anything you do not understand, or if you have any questions about the Country Club Gift Card, please contact us at admin@yourcountryclub.co.uk

  1. The Country Club Gift Card

The Country Club Gift card enables its owner to pay in full or in part for Country Club products and services. It is available in electronic or hard-copy format, and as well as making purchases you can check your balance at any time.

  1. Owner of the Country Club Gift Card programme

Patrington Haven Leisure Park Limited is responsible for the YO! Gift Card. We are registered in England, with company number 01663549. Our registered office is at Patrington Haven Leisure Park, Patrington Haven, Hull, East Yorkshire, HU12 0PT. In these terms and conditions, we refer to this business as “we” and by related words.

The Country Club Gift Card is managed through our card partner, Toggle.

  1. Buying a Country Club Gift Card

The Country Club Gift Card is available from our microsite, which you can reach at https://the-country-club.mytoggle.io/

It is available in electronic format as a code that can be used to make purchases, or you can choose to receive a physical card that can be used. You can buy a Country Club Gift Card for yourself, or you can buy one as a present for someone else. All references to the Country Club Gift Card in these terms and conditions are to both formats, unless we specify otherwise.

You must be 18 or over to buy a Country Club Gift Card.

  1. Charging your Country Club Gift Card

The Country Club Gift Card is charged once, when you purchase it. You cannot top it up at a later date.

The minimum value you can place on a Country Club Gift Card is £10, and the maximum is £1,000. You can spend any amount you like each time (1p minimum), provided that there is enough credit on your card.

  1. Using your Country Club Gift Card

Where you use it

You can use your Country Club Gift Card to pay in full or in part for items in any of the following areas of The Country Club, Patrington Haven Leisure Park – Guy’s Café Bar & Restaurant, The Spa at The Country Club, Guy’s Takeaway, The Gym at The Country Club, The Arcade (tokens can be purchased from the bar)

You cannot use your Country Club Gift Card elsewhere, for example in the laundrette, vending machines or at the main park reception for transactions relating to caravan sales, site fees, aftersales works, gas bottles or other services.

How you use it

Guy’s Café Bar & Restaurant

Whenever you pay for food or drinks in the bar or restaurant, present your physical or digital gift card to a member of the team who will deduct the cost of goods received from your gift card balance, if your gift card balance is less than the total of the bill, it can be used as part payment. You can pay any outstanding costs not covered by the gift card balance by using a form of electronic payment, cash is not accepted.

The Spa at The Country Club

Gift cards cannot be redeemed online when booking and paying through the ‘Treatwell’ system, all bookings must be made via telephone or in person in order to use your gift card against treatments or products in the spa. When paying for treatments and products, present your gift card to a member of the team who will deduct the costs of goods and services received from your gift card balance, if your gift card balance is less than the total of the bill, it can be used as part payment. You can pay any outstanding costs not covered by the gift card balance by using a form of electronic payment, cash is not accepted.

The Gym at The Country Club

If you are not an existing member of the gym, please present your gift card to a member of the team who will exchange your gift for a one-time coupon code. You must sign up for the gym online, using the ‘Adult – 1 Month Rolling’ subscription and enter your coupon code. You will need to also enter your card details to continue payment at the end of gift voucher period, no payment will be taken until the period on the gift card has expired. Please note this is a rolling gym membership and will continue monthly unless cancelled. 30 days written notice is needed to cancel a gym membership.

Guy’s Takeaway

For orders placed within the bar and restaurant, the same process as the bar and restaurant applies. For telephone orders, at the point of payment, you will be required to read out the code on the gift card to redeem this against the value of the takeaway order. If your gift card balance is less than the total of the bill, it can be used as part payment. You can pay any outstanding costs not covered by the gift card balance by using a form of electronic payment, cash is not accepted.

Arcade

Tokens for the arcade can be purchased from the bar in denominations of £1, present your physical or digital gift card to a member of the team who will deduct the cost of arcade tokens from your gift card balance, if your gift card balance is less than the total of the bill, it can be used as part payment. You can pay any outstanding costs not covered by the gift card balance by using a form of electronic payment, cash is not accepted.

  1. Checking your balance

You can check your balance at any time at https://the-country-club.mytoggle.io/balance.

  1. Refunds

If you are permitted by law to receive a refund, and you paid using Country Club Gift Card, the refund will be loaded back on to your Country Club Gift Card.

  1. No exchange for cash

Funds loaded on to a Country Club Gift Card cannot be exchanged for cash or equivalent. They must be used to purchase Country Club products and services.

  1. Keeping your card safe

You should keep your Country Club Gift Card safe and not divulge the code to anyone. If you lose your Country Club Gift Card, or if it is stolen or otherwise used, let us know at admin@yourcountryclub.co.uk

If you have registered your Country Club Gift Card, we can give you a replacement card in cases of loss or theft, but any funds spent by an unauthorised person cannot be recoveredYou should, therefore, treat the card as you would treat money in your wallet.

Similarly, as is the case with most gift cards, the Country Club Gift Card is not covered by the Financial Services Compensation Scheme – therefore, any funds lost are not insured or compensated.

  1. Lifespan of the card

Your Country Club Gift Card will automatically come to an end one year after purchase. At this point, any funds on it will be lost. Therefore, you should use it within that period – and remember, you can use it to pay in part.

  1. Your data

In purchasing and using your Country Club Gift Card, we will collect, store and process personal data in relation to you.

We value your personal data. We would never give it to a third party so that the third party can market to you for its own purposes.

  1. Our liability

We will not be liable to you for the non-availability or non-functioning of the card, except if we are negligent and where the law prevents us from limiting our liability. In general, however, we will try to resolve any issues that arise.

  1. Changes to these terms and conditions

We may make updates to the Country Club Gift Card from time to time.

We may also change these terms and conditions from time to time. Any such changes will appear on this page and will be binding on you from the next time you use the Country Club Gift Card.

  1. Governing law

These terms and conditions, together with our privacy notice, set out the full agreement between us in relation to the Country Club Gift Card. They are governed by the law of England and Wales, and by the jurisdiction of the English and Welsh courts.