Terms and Conditions

Terms and Conditions and Agreement: Membership at The Gym at The Country Club

On signing up to the membership scheme you may be asked to complete a participant readiness waiver which is designed to ensure you are ready to take part in physical activity. Please read through the terms of the waiver. You do not need to disclose any condition to us, but we ask if you have a condition which may affect your ability to use our facilities safely and correctly, you should consult with a medical practitioner or GP before signing.

By signing this agreement you warrant, declare and acknowledge that:

• The information given by you in entering this agreement is correct and will be relied upon by us.
• To the best of your knowledge and belief you are in good health and not knowingly incapable of engaging in either active or passive exercise and that such exercise would not be detrimental to your health, safety, comfort, well being or physical condition. Further, that you will advise us immediately should your circumstances change.
• You should read this agreement, including the terms and conditions, before signing it.
• This agreement will become binding once a waiver and membership agreement has been signed and completed by you.

Principle Terms

• This agreement commences the moment your complete your online sign up.
• Your membership starts on the day of sign up.
• You will be entitled to all the rights and privileges within your chosen membership type.
• You cannot transfer this agreement to anyone else.

Fees and Charges

• The initial Pro-Rata Payment due from you to us, is payable immediately and is not refundable in any circumstances.
• The Monthly Membership Price is due from you to us. Upon failed billing, we will make a maximum of two further attempts to take the payment throughout the month.
• You agree to update us immediately of any change to your Members Details or Card Payment Details provided through the GymMaster app.
• If you fail to pay any amount due under this agreement for a period of more than thirty days, then we may pass the debt to a third Party company for collection. The reasonable costs incurred in employing the third party company will be borne to you including costs on tracing you should you have changed your address without telling us.

Renewal

• Your membership will be renewed each month. We will automatically continue collecting the Monthly Membership Price payment amount every month. Your membership will be extended by one month each payment. Each payment made is not refundable under any circumstances. Please note – if your membership included the benefit of a Free period then we will stop making collections during that Free period and recommence making collections on the renewal date.

Suspension

• Your membership can be suspended if you are unable to attend due to medical reasons or other valid circumstances may request a temporary freeze of their membership instead of cancelling.
• All suspensions are subject to approval by the Gym Management Team.
• A membership is only able to be frozen for a maximum of 2 months.
• Proof (such as a doctor’s note) may be required for medical freezes.
• During the suspension period, all billing will be frozen until the membership is restarted.

Cancellation

• After your first months membership, it may be cancelled at any time, without a notice period. Members can cancel their membership through the GymMaster app, or members portal.
• Any cancellation must be made before the next billing cycle to avoid charges for the following month.
• Any outstanding fees must be settled before cancellation is processed.
• Once a membership is cancelled, the membership will remain active until the next billing date.

Membership Referral Scheme

• This offer is open to current members of The Gym at The Country Club who refer a new member (friend or family).
• The referring member will receive one month of free membership once the referred member has completed two full and consecutive months of active membership.
• The referred individual must be a new member who has not previously held a membership at The Gym at The Country Club (since July 2025 reopening).
• The free month reward is non-transferable, has no cash value, and will be applied to the referring member’s next billing cycle, following completion of 2 month criteria.
• Members may refer multiple new members, and each successful referral will earn an additional free month, following the same conditions.
• The Gym at The Country Club reserves the right to amend, suspend, or terminate this referral program at any time without prior notice.

General Terms

• You agree to comply with The Country Club Rules which are displayed in The Country Club and relate to opening hours, use of facilities and your conduct. We may take reasonable changes to these Rules at any time provided we give you advance notice of the changes.
• If we take no action or let you off any breach of this agreement or give you extra time to pay or comply, it will not stop us enforcing the terms of this agreement strictly at a future date.
• We may assign the benefit of this agreement and our rights there under to a third party on notice to you. your rights under this agreement will not be prejudiced.
• This agreement is governed by English Law.
• We may terminate this agreement with immediate effect on notice to you if you are in breach of The Country Club Rules. In this event you will not be liable to pay any further Direct Debit payments, provided such breach is not deemed by us to have occurred primarily in order to qualify you for a refund.
• There may be occasions where we have to close all, or part of, the gym of which you are a member. We will do our best to let you know of such closures in advance of them taking place, unless the problem is urgent or an emergency. We will use all commercially reasonable endeavors to ensure that such closures are outside of peak visiting hours and are kept to a minimum, in both duration and frequency. You will not be entitled to a refund of part of, or all of, your membership fees in such circumstances.
• This information held about you by Credit Reference Agencies may be linked to records relating to any person with whom you are linked financially. Read the “Use of Associated Records” before you sign.

We may instruct a third party company to search your records at Credit Reference Agencies who will add a “Footprint” of those search to their record about you. this “Footprint” will not be seen by other organisations that makes searches. This and other information about you and those with whom you are linked financially may be used to make decisions about credit related services such as insurance for you and members of your household, trace debtors and recover debt.

Please telephone us on 01964 632045 if you want to have details of those Credit Reference Agencies from whom we obtain information about you. You have a legal right to these details. You have a right to receive a copy of the information we hold about you if you apply to us in writing.

Use of Associated Records

We may search records at Credit Reference Agencies which may be linked to records relating to your spouse/partner or other persons with whom you are linked financially and other members of your household. For the purposes of this agreement, you may be treated as financially linked and you will be assessed with reference to “associated” records.

General Data Protection Regulation

Our Privacy Policy governs the use and storage of your data. You can see our current Privacy Policy at https://www.patrington-haven.co.uk/privacy-cookies this Privacy Policy is subject to change but will be available in this location.

From time to time, we may also use your information to contact you for market research purposes. We may need to pass your information to trusted suppliers, manufacturers and businesses in connection with the products and services offered by the Leisure Park. This does not include selling or passing on your data to unrelated parties.

In the event that you wish to complain about how we have handled your personal data, please contact the Data Protection Officer at admin@phlp.co.uk or in writing at Patrington Haven Leisure Park Limited, Patrington, Hull, East Yorkshire, HU12 0PT.

You can contact the ICO (Information Commission Office, https://ico.org.uk/) and file a complaint with them.